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Yes, the Members Area is a password protected environment. If you are concerned that you have lost your password, or wish to change your password, you can reset it here (or navigate to the Members Area login page and click the Forgot Password button).

Login to the Members Area and click on “My Details” in the Members Area sidebar.

Try logging in and see if you can remember what email address you might have used; our system will tell you if the email address you enter does not exist in our system. Otherwise you can contact us and we can look up your email address in our system; before doing this we will need to verify your identity.

Passwords are case sensitive, so check whether you have the Caps-Lock key on and try entering your password again. If this still doesn't work or you think you have forgotten your password, you can reset it here (or navigate to the Members Area login page and click the Forgot Password button).

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If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.