Can I purchase tickets on the day?
Weekend Packages and Saturday Packages will be sold ONLINE ONLY. Tickets will NOT be available to purchase at the gate on the day on Saturday. Limited Sunday Packages will be available to purchase at the gate on Sunday, providing the event doesn’t sell out prior.
Why do I have to choose the Wineries when I book my ticket online?
Our liquor licensing and council requirements stipulate that each winery can have only a certain number of people onsite at any one time. Choosing the wineries you are going to visit when you purchase your ticket provides this information so that we can provide everyone with a great Long Lunch. It is important for us to have an idea of the numbers of people expected at a particular winery and the timeframe in which you might arrive. PLEASE NOTE: The booked timeslots you have selected is subject to capacity limitations, you may be sent to another participating Winery if the particular Winery is full. You will not be required to book into any wineries on the Sunday.
Are tickets transferrable between the wineries?
Yes. Pre-paid tickets and tickets purchased on the day are all fully transferrable between the seven participating wineries subject to availability. If you do change your mind about the winery order, it will be up to the discretion of each winery to let you in, depending on the number of people they have onsite. The downside of this is that you may not get in if the alternate winery is at or near capacity. Wine tasting tokens which can be purchased from each winery on the day are not transferrable.
How do I download my E-tickets?
General Admission E-tickets are available to download from the Members Area. The tickets will be stored and remain safe and secure for the life of the ticket, and therefore there is no rush to download. To download these tickets, just login to the Members Area, click on “My Orders” in the Members Area sidebar, and then click the “View Order Details” link. From this page you can choose to Download or Email your E-tickets.
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html
For further information on Downloading your E-Ticket please view FAQ's within your Members Area.
Meal and Dessert/Cheese tickets
Extra meal and dessert tickets are available for purchase at each of the wineries. Meal Tickets are $30 and dessert/cheese tickets are $15
How do I pre-book parking?
You will be asked as part of your purchase process whether you require a vehicle pass and what type of vehicle it is. Just complete the information requested and your pass will print out with your tickets.
Only one pass is required by each vehicle. It is a good idea if the group organiser is the only person responsible for ordering a Vehicle Pass.
How can I purchase Wine Tasting Tickets this year?
Tasting Tickets will be available for purchase at each Winery. These are 5 tickets for $5. Tickets are non-transferable between Wineries.
How can I refund a Ticket?
Our Ticketing Terms and Conditions stipulate no Refund or Exchange on any Ticket or Booking Fee will be given except in accordance with the applicable Live Performance Australia code of practice for Event Ticketing www.liveperformance.com.au. This is an all-weather event. No refunds will be made should you choose not to attend due to inclement weather.
There will be no refund on any unused portion of tickets if you are or your invitees are asked or forced to leave or if you decide not to attend any part of the Event.
How can I make a group booking?
Go to the Tickets tab on the website and then follow the instructions including selecting the wineries you are wanting to visit. Tickets can be purchased in 'numbers', 10, 20, 50 and singles. If you are the organiser and purchasing the tickets for everyone please remember to print out the vehicles passes.
For group bookings over 50 people, or enquiries in regards to a group wishing to purchase individually please call us on 07 3227 0200.
How do I print my E-ticket's in hard copy?
You can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.
Why do I need to “name” my E-tickets?
If you have purchased more than one E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you. This is because in order to gain entry to your event, the name of your ticket must match the name of your ID. To name your tickets, login to the Members Area, click on “My Orders” in the Members Area sidebar, and then click the “View Order Details” link. From this page you can click the “Name” button next to each ticket and enter the name of the person it will belong to. Once you are done you can use the “Download All” to download your individually named tickets as a single PDF ready for printing.
I haven't received my E-Tickets to my email address. What should I do?
If you haven't received your E-Tickets via email within half an hour, please check to see if your mailbox is full or if the email is in your spam folder.
You can also check that your email address is entered correctly in your Members Area, by clicking the My Details button in the Members Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.
Note, that you can also download your E-Tickets from your Members area by going to My Orders and then click the View Order Details link.
How do I use my E-ticket to gain entry to the event?
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.
Need further help?
If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.